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HAYWARD HAWK is proud to be partnering with their client in the search for successful 2nd/3rd line support Engineer. The client is a global manufacturing business who are a market leader within their sector. The successful IT Engineer will be part of a team of 4 engineers based at the Portadown site coupled with the larger IT function globally.


  • Handling all customer contact, telephone, email, helpdesk
  • Listening to and understanding the user's issue
  • Provide guidance and training for less experienced team members
  • Accurately logging all incidents, requests and calls
  • Keeping within service level agreed response and resolution times
  • Prioritising incidents and requests in line with SLA
  • Liaising with 3rd Party suppliers

Technical Experience:

  • Windows 7, Windows 10 clients
  • Active Directory, Group Policy
  • ESET Anti-virus / RAC / deployment and Management
  • Server administration - Windows Server 2008,2012
  • Backup Monitoring and Management / Veeam, Backup Exec
  • Microsoft Office 365
  • VMWare / VSphere
  • Desktop Support
  • Citrix
  • Strong networking experience LAN/WAN/Firewalls & VLANs
  • Good hardware knowledge, PC Builds and installations


  • Challenging role where you will have the chance to genuinely influence change
  • Top salary and benefits package

Genuine career progression For Further information on this vacancy, or any other technology roles in Belfast, Dublin or London, please apply via the link below or contact Christopher Ryan in the strictest of confidence on 02895 902688.

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